Terms and Conditions
Subject to change without notice.
Fuel
FuelVehicles are delivered with a FULL tank and are to be returned with a FULL tank.
Fuel consumed along the course of the hire is for the hirer’s account and does not form a part of the rental agreement.
Terms Of Payment
A minimum deposit relevant to the size and class of your vehicle is required on the collection of the vehicle.
A valid credit card (Visa & MasterCard only) may be used in lieu of cash. A 5% bank charge applies to all card payments.
LocalPurchase Orders (LPO’s) are accepted by prior arrangement.
Insurance
Our rentals include 3rd Party Insurance only.
On 3rd Party Insurance, the hirer is responsible for all damage caused by driver fault/negligence or where no other vehicle is involved. The hirer is responsible for all losses.
Tyre and windscreen damage is not included and the hirer will be charged for replacement in the case of damage.
Comprehensive cover is available on request only. This may require up to 72 hours’ notice and must be paid for in advance. Passenger liability is included in all covers.
Chauffeurs
Our friendly and experienced chauffeurs are available at USD 10.00 per day.
Should they spend the night away or work later than 1800hrs, they are entitled to an allowance of USD 20.00 per night towards meals and accommodation.
Allowances are subject to increase in accordance with the areas where our chauffeurs may be working as well as market forces.
Overtime is a labor law directive; it is applicable to all hours worked outside of normal working hours. This is charged at USD 1.00 per hour
Drivers Age
The Minimum age of driving on all classes of vehicles is 23.
The maximum age of driving on all classes of vehicles is 70.
This can be waivered at the discretion of management.
Driving License
A valid unendorsed license MUST be produced at the time of rental. Foreign driving licenses are accepted. Licenses must be held for a minimum of 5 years.
Damage To Vehicle
Upon receiving your vehicle, please ensure you check the vehicle thoroughly. Any damages noticed should be recorded and signed for immediately on the checklist provided.
Damage caused by driver negligence and/or road conditions is chargeable in full both for recovery and repair.
Damage caused by plants, trees, animals, wildlife, etc are not covered and resulting damage will be considered negligent driving.
Tire damage is also not included and will be charged accordingly.
The law of Malawi dictates that ALL accidents are reported to the local police immediately and a police report must be obtained. Insurance will not entertain any claims without apolice report. It is the responsibility of the hirer to ensure this is carried out.
Breakdown
Your rental includes breakdown cover.
The hirer may contact us on the emergency phone numbers indicated on rental agreement forms in the unlikely event of any breakdown.
Recovery time will vary according to location and time.
A recovery charge will be affected if the breakdown of the vehicle has been caused by driver negligence, road conditions, and/or animals.
Policy On Off-road Driving
All our vehicles are to be operated on regularly maintained tarmac roads. In the event that vehicles have the need to go off-road, the driver is expected to be cautious and sensible at all times.
Traffic Offenses
The hirer is responsible for all parking fines, traffic fines, penalties, or the likes issued by an authorized body, plus any associated administration costs regarding any accidents and/or claims. The hirer is responsible to provide our office with copies of their official receipts.
Delivery/Collections
Should you need the vehicle delivered or collected from a location other than our offices, this will need to be arranged in advance. Please note this may sometimes involve an extra charge.
For all Airport delivery/collection, please ensure you have provided us with full flight arrival/departure details. Our representative will be waiting for you in the arrivals area unless a pre-arranged meeting point has been agreed upon.
Late Returns
If a vehicle is returned less than 3 hours late, no charge is applied.
If a vehicle is returned over 3 hours late, this will result in a charge of a full day’s rental.
Extension Of Hire
This can be done by contacting the hiring office on the numbers provided. This will affect the cost of the rental accordingly.
Opening Hours
Monday – Friday: 07:30-12:00 and 13:00-17:00
Saturday: 08:00-12:00
Sundays and Public Holidays: CLOSED
Any bookings outside normal working hours are to be arranged in advance wherever available.
Cross-Border Travel
This is arranged on request. All necessary paperwork is arranged by us in advance at the cost of US $50.00 which must be paid in cash on collection of the vehicle.
Copies of the driver’s passport and driving license must be sent to us a MINIMUM of 72 working hrs in advance.
Valet Service
All vehicles are provided CLEAN and spotless. They are to be returned the same way with reasonable use catered for. The hirer will becharged for any vehicles returned soiled. Our minimum charge for a full valet is MK 50,000.00
Taxes
All prices are inclusive of tax at 16.5% VAT and 1% Tourism Levy
Please feel free to reach out to us for any clarification on anything, we are more than happy to be of service to you and help make your rental with us to be as easy and streamlined as possible.