Question 1

How do I pay?

Accepted Answer

Payment is taken by credit/debit card (Visa and MasterCard only) or by bank transfer. All cards must be in the name of the renter.

For security reasons, we no longer handle cash.

Question 2

What deposit is required?

Accepted Answer

A minimum deposit ranging between U$D200.00 and U$D1,000.00 is required prior to collection of a vehicle. This amount depends on the type of vehicle chosen as well as length of hire.

Deposits will be refunded the same way they were paid. ie. cash for cash or card for card.

For local companies, a Local Purchase Order (LPO) may be accepted with prior arrangement. This can be waivered only by management discretion.

Visa and MasterCard credit cards accepted. All cards must be in the name of the renter.

Question 3

Do you offer chauffeurs?

Accepted Answer

Our friendly and experienced chauffeurs are available at USD10.00 per day.

Should they spend the night away or work later than 18:00hrs, they will be entitled to an allowance of USD35.00 towards meals, transport and accommodation.

The allowance is subject to change in accordance with the areas our chauffeur may be lodging as well as market forces.

Overtime, a labour law directive, is applicable to all hours worked outside normal working hours. This is charged at USD1.00 per hour.

Question 4

What if I'm late in returning the vehicle?

Accepted Answer

If a vehicle is returned less than 3 hours late, no charge is applied
If a vehicle is returned over 3 hours late, this will result in a charge of a full day’s rental
Out  of hour services may incur an out of hour fee depending on the  requirements of the renter. Some out of hour services may not be  possible to accommodate.

Question 5

Do I get a tank of fuel?

Accepted Answer

Vehicles are provided to you with a full tank of fuel. They must be returned the same way.

Fuel consumed along the course of the hire is for the client's account and does not form a part of the rental agreement.

Please note, you as the client are responsible to ensure that you have enough fuel for the entire journey planned.

Question 6

Do you offer insurance?

Accepted Answer

Third Party insurance is included free in the rental. All damages caused by driver fault/road conditions, animals, plants and the like are chargeable in full for recovery and repairs.

Tyre and windscreen damage is not included in the insurance - the hirer will be charged for new tyres/windscreen if damaged.
 
Comprehensive cover may be available on request. Self insured? No problem, send us a copy of your cover and we will see if it can be added to the rental.

Question 7

Do you offer cross border travel?

Accepted Answer

Yes we do offer cross border travel to our neighbouring countries. This must be arranged in advance so that we have enough time to obtain InterPol clearance for you and the vehicle to go across.

Please note that all fees, taxes, insurances, permits, tolls, charges etc are for the client's account during the process of crossing borders.

For further information, get in touch.

Question 8

Recovery/Breakdown

Accepted Answer

Your rental includes breakdown cover. Emergency numbers will be provided when collecting the vehicle. Recovery time will vary according to your location and time. A recovery charge will apply if caused by driver negligence, road conditions and/or animals etc.

Question 9

Is there an age limit?

Accepted Answer

Our minimum age required on all classes is 23 and maximum age 70. This can be waived by management discretion.

Question 10

I have another question that's not listed here...

Accepted Answer

We all have questions, feel free to reach out to us through the contact us (undefined)section and we will do our best to help in answering anything you might not be sure about.
 
You can also view a list of our vehicles to hire.(javascript:void(0))

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